Booking Terms

Last updated: 10 October 2026

Best Price Guarantee

Best price guaranteed when you book direct. If, within 24 hours of booking direct with us, you find a lower publicly available price for the same apartment and the same dates, we'll match it, and you still get free late check-out (subject to availability).

Who it's for

• Bookings made direct with Emerald Motel Apartments: online at emeraldmotelapartments.com.au (our booking engine or Ava, our booking assistant), or by phone or email.
• It doesn't apply to bookings made through Booking.com, Agoda, Expedia or other third-party websites.

What counts as a lower price

• The same apartment type, dates, number of guests and booking conditions (for example refundable vs non-refundable).
• Shown on a publicly bookable website at the time of your claim.
• It doesn't apply to member-only, package or wholesale rates, or to prices shown in a different currency.

How to claim

• Contact us within 24 hours of booking, and before you arrive. Phone 0435 698 626 or email info@emeraldmotelapartments.com.au.
• Send a screenshot of the lower price, showing the website, the apartment, the dates and the total price.
• Once we've checked it, we'll match that price on your booking.

Late check-out

Free late check-out is subject to availability on your departure day. Our normal check-out time is 10 am, and late check-out otherwise costs $20 per hour or part thereof.

Changes

We may change or end this guarantee at any time. Bookings already confirmed keep the terms that applied when they were made.

Other booking conditions

Payment and cancellation conditions are shown when you book. Questions? Phone 0435 698 626 or email info@emeraldmotelapartments.com.au.